Terms and Conditions

These Terms and Conditions set out the rules for using Mr Play in Canada. By accessing or using our website, you enter into a legal agreement with us.

Please review the sections relevant to your account, deposits, withdrawals, bonuses, and gameplay. These terms apply to our products, content, games, promotions, and services on both desktop and mobile.

Eligibility and registration

To open an account, you must be at least 19 and live in a Canadian province or territory where online gaming is permitted. You are responsible for confirming that online gambling is lawful where you are located.

When registering, you must provide accurate and up-to-date details, including your name, date of birth, address, email, and preferred payment methods. We may verify your identity and may suspend or close accounts where information is false, incomplete, or out of date.

One account, clean access

Each player may hold only one active account. Keep your login details secure and ensure that all activity carried out through your account is authorized.

If you suspect unauthorized access or fraud, contact our support team at [email protected]. We are not responsible for losses resulting from insufficient account security on your side.

Payments, withdrawals, and currency

Deposits can be made using approved Canadian payment methods, including Interac, e-transfer, Visa, MasterCard, and leading e-wallets. All transactions must be made in CAD.

Withdrawals are subject to verification checks and may be subject to minimum and maximum limits. We process payouts using the approved payment method(s) linked to your account once required checks are complete.

Any bank fees, payment-provider charges, or currency-conversion costs remain the responsibility of the account holder. Some payment channels may also apply a handling fee to withdrawals.

Available payment options

• Interac
• e-Transfer
• Visa / MasterCard
• ecoPayz
• MuchBetter
• Skrill
• Neteller
• Paysafecard

Verification: what we may request

We may request proof of age, identity, address, and ownership of payment methods. This supports the prevention of underage access, fraud, and money laundering, and helps meet regulatory requirements.

Verification is typically required before deposits or withdrawals can be fully enabled. If submitted information does not match, withdrawals may be delayed and your account may be suspended.

Common document expectations

• Government-issued ID (for example, a passport, national ID, or driver’s license).
• Proof of address (for example, a utility bill, bank statement, or official letter).
• Payment proof for cards, e-wallets, or bank transfers, where required.

Submission and review windows

Verification steps may need to be completed within 30 days of registration. Files should be no larger than 5MB and submitted in JPG, PNG, or PDF format.

Compliance reviews commonly complete within 48 business hours, depending on case complexity. For higher-risk activity, additional checks may apply, including video calls or notarised documents.

Bonuses, promotional credits, and limits

Mr Play may offer bonuses, free spins, and other promotions from time to time. Each offer includes terms such as minimum deposit requirements, wagering contributions, eligible games, time limits, maximum bet sizes, and withdrawal limits.

Bonus funds must meet the published wagering requirements before they can be withdrawn as cash. Payout requests may be restricted while promotional conditions remain active.

Only a single welcome offer is permitted per household, IP address, or device. Attempts to bypass promotional rules may result in bonus cancellation or account restrictions.

Wagering contributions in practice

Contribution rates can vary by game type. Slots commonly contribute fully, while table games may contribute at lower rates, such as 5% to 10%, depending on the offer rules.

Many promotions also have an expiry window, often between 7 and 30 days after activation. If an offer expires, unused promotional value and related winnings may be forfeited.

Game integrity and acceptable play

Our games use certified random number generators (RNG) and follow fairness standards defined by Canadian gaming regulators. Each title includes its own rules and payout probabilities in the game information section.

By using our services, you agree to play fairly and respect platform integrity. We may restrict conduct that attempts to manipulate outcomes or bypass account rules.

Examples of prohibited conduct

• Fraud, bonus abuse, multi-accounting, or collusion with other players.
• Automated play tools, bots, or unfair strategies used to gain advantage.
• Attempts to hack, disrupt, or manipulate the website and its services.
• Money laundering or other criminal activity, which may be reported.

Responsible play tools

Mr Play supports safer gambling with tools available in your account area. You can set deposit limits, take time-outs, and request self-exclusion when needed.

Managing session time and spending can help you stay in control. These tools are available whenever you wish to update your settings.

Privacy, security, and data use

We collect and process personal information under our Privacy Policy. Data may be used for account management, payment handling, fraud prevention, regulatory compliance, and marketing where you have provided consent.

Data transmissions are protected with SSL encryption. We share personal data only with third parties required for legal, payment, or technical purposes, and dispute-related information is handled confidentially.

Complaints and dispute steps

To raise a complaint or dispute, contact us in writing at [email protected]. Please include relevant details such as dates, transaction references, and supporting screenshots where available.

We aim to address complaints in a timely and fair manner. If a matter cannot be resolved internally, you may be able to escalate it to the appropriate regulatory authority in your province of residence, and independent mediators may be available in regulated areas.

Typical resolution timeline

Support responses may be provided within 24 hours, depending on volume and complexity. Where deeper review is required, investigations can take 1 to 5 business days.

Site content and ownership

All software, designs, trademarks, logos, and content on our website are owned by us or our licensed suppliers. Reproduction, distribution, or modification requires our written permission.

Account closure, limits, and liability

We may suspend or permanently close accounts where these terms are breached. Any remaining balances may be forfeited or returned at our discretion, in line with applicable gaming regulations.

To the maximum extent permitted by Canadian law, we disclaim warranties and are not liable for indirect or consequential losses related to website use or game participation.

Updates and governing law

We may amend these Terms and Conditions at any time. Please review this page periodically to stay up to date with the current version.

These terms are governed by the laws of your province or territory of residence, alongside federal Canadian gambling legislation. If any provision is found unenforceable, the remaining provisions will continue in effect.

Quick reference table

If you need help finding a specific rule, our support team can point you to the most relevant section when you’re ready.