Responsible Gaming

At Mr Play, player wellbeing helps shape the experience in Canada—from practical limits to accessible support. We aim to keep gaming fun, fair, and safe with tools that are simple to understand and easy to use. We also recognize that, for a small percentage of people, entertainment can develop into harmful patterns. When that happens, acting early can help, and support should feel straightforward and respectful.

Know when play stops helping

Gambling is best treated as entertainment, not a way to earn income or solve financial pressure. If play starts creating stress, it can help to pause and review what has changed over time. Common warning signs include spending beyond your means, hiding activity, and chasing losses. Losing focus at work, in relationships, or in daily responsibilities can also signal a developing problem.

• Set a budget you can afford and keep it separate from essential expenses.
• Avoid playing when you are under emotional distress, fatigued, or strongly frustrated.
• Do not use loans or credit to fund gambling sessions.
• Balance gaming with other activities that support your routine and wellbeing.

Tools that support boundaries

Account controls help you manage spending, time, and exposure in a way that fits your habits. You can review your account history at any time, including deposits, withdrawals, and gameplay records. Limits are designed to be clear and consistent across sessions and devices. When a limit is reached, further activity is blocked until the period resets.

Limits you can set

• Deposit limits for daily, weekly, or monthly periods.
• Loss limits to cap what you are willing to lose within a chosen timeframe.
• Wager limits to manage the total value of bets over a set period.
• Session management options to limit time per login or per day.
• Session time reminders that encourage breaks and reduce continuous play.

Reality checks during sessions

Session reminders act as reality checks to help prevent “autopilot” play and bring you back to your plan. Each alert can show how long you have been active, plus your total staked and net win/loss since login. You can choose an interval that suits your style and update it at any time in settings. Options usually range from 30 minutes to two hours, depending on preference.

If reminders show you are spending more or playing longer than intended, consider logging out for a break. For stronger control, combine reality checks with deposit, wager, and loss limits.

Cooling-off and self-exclusion

When you need distance, self-exclusion lets you step away without having to renegotiate each decision. You can request temporary or permanent self-exclusion from all Mr Play services, depending on your needs. A cooling-off period can run from a few days to a full year, or even longer in some cases. Once active, access to deposit functions, betting activity, and promotional messages is stopped.

1. Open account settings and select the wellbeing controls or self-exclusion option.
2. Choose a cooling-off period and confirm to apply the restriction immediately.

Adjusting limits applies right away, while removing or relaxing a limit may take up to 24 hours. If exclusion lasts longer than six months, reactivation may require extra verification steps. Winnings earned before exclusion remain withdrawable while the restriction stays in place.

Age checks and verification

Participation at Mr Play is strictly limited to those aged 19 and over in Canada. We use age verification checks to help prevent minors from accessing our services. Before using interactive features or financial tools, account holders must confirm identity and age. Verification also supports fraud prevention and helps keep withdrawals and account access secure.

• Government-issued ID, such as a passport, national ID, or driver’s license.
• Proof of address dated within three months, such as a utility bill or bank statement.
• When requested, proof of payment method with sensitive details safely hidden.

Clear, colour copies with all details visible can speed up checks and reduce follow-up requests. Parents and guardians can also use device-level parental controls and child-filtering software.

Secure transactions and clear timing

Payment protection supports responsible gaming by keeping deposits and withdrawals traceable and controlled. We use SSL 256-bit encryption to help protect financial data during deposits and cash-outs. Payment solutions are selected to meet PCI DSS requirements for stringent security controls. Available methods can include Visa, Mastercard, bank transfers, and licensed e-wallets such as Skrill, Neteller, and PayPal.

E-wallet withdrawals typically clear within 24 hours, while card and wire options may take up to 6 working days. Each request is logged and visible in your transaction history for transparency. KYC procedures are required before your first withdrawal to support financial crime prevention. Third-party payments are not allowed, and transactions must match the name on your profile.

Quick reference overview

Support and self-assessment

If you want a clearer view of your habits, our online self-assessment tool offers a private check-in. It can help highlight risk levels and point to areas where small changes may help. If concerns persist, reaching out to licensed Canadian support organizations can make a real difference. Options include ConnexOntario, Gambling Therapy, and Gamblers Anonymous.

For account assistance, including self-exclusion requests, contact our support team at [email protected] or use the on-site contact form when it suits you. We handle requests confidentially and with respect, and we continue improving our protocols over time.